• Immediately After Surgery: Following surgery, at the time recommended by your surgeon or healthcare team, to support an appropriate rehabilitation programme.
• Persistent Pain or Swelling: If you experience ongoing pain or swelling that affects your recovery.
• Limited Mobility: If you have difficulty moving the operated area or performing normal tasks.
• Strength Deficits: If you notice weakness in the muscles around the surgical site.
• Functional Limitations: If you are unable to return to your daily activities or work.
• Weakness or Instability: If you notice muscle weakness or instability around the injured area.
• Return to Activity: Before returning to sports or vigorous activities, to assess readiness and help reduce the risk of re-injury.
• Persistent Symptoms: If symptoms persist despite conservative measures or rest.
• Recent Diagnosis: If you have been diagnosed with conditions such as sciatica, cervical radiculopathy, or thoracic outlet syndrome and need rehabilitation.

No referrals are required to book an appointment with Lifeline Physiotherapy. We are registered ACC providers and can create ACC claims on-site.

Our team is very busy, but we usually can book an appointment within 24 – 48 hours. To the best of our ability, we aim to accommodate walk-ins, but this is not always possible. It is recommended to call us or send us an online inquiry to arrange a suitable time.

Fees depend on whether your appointment is ACC-funded or private. An ACC surcharge may apply. Please see our Fees page or contact our Ōtāhuhu clinic on 09 276 2822 for current charges.

Wear comfortable clothing that allows your physiotherapist to appropriately assess the area being treated. For example, shorts may be helpful for a knee or lower-limb assessment. Your physiotherapist will explain any need to expose an area for assessment or treatment and will respect your privacy, dignity and consent throughout the appointment.

We welcome feedback about our services. If you have a concern or complaint, you can speak with your physiotherapist, reception staff or the Clinic Manager, or submit a written feedback/complaint form at the clinic. Complaints are handled respectfully and confidentially, and making a complaint will not affect the care you receive.

You may also seek independent advice or assistance from the Nationwide Health and Disability Advocacy Service or the Health and Disability Commissioner.

Parking is available. If you have mobility or accessibility requirements, please contact reception before your appointment so we can advise you about the most suitable access and parking options.

Your physiotherapist will discuss your symptoms, injury, medical history and goals, and complete an appropriate physical assessment. They will explain their findings and discuss suitable treatment and rehabilitation options with you. You will have the opportunity to ask questions and provide consent before treatment proceeds. Where appropriate, you may also be given exercises or self-management advice.

Yes. You can ask questions or request another opinion about your care. If your physiotherapist identifies that further medical assessment, imaging, specialist input or another healthcare service may be appropriate, they will discuss this with you and arrange or recommend referral as appropriate.