Privacy Notice

Lifeline Physiotherapy respects your privacy and handles personal and health information in accordance with applicable New Zealand privacy requirements, including the Privacy Act 2020 and the Health Information Privacy Code 2020.

We collect information that is reasonably necessary to respond to enquiries, arrange appointments, provide physiotherapy services, maintain clinical records, manage ACC claims where applicable, and meet our legal and professional obligations.

Personal and health information is accessed only by authorised people who require it for legitimate purposes. We take reasonable steps to protect information against unauthorised access, use, disclosure, loss or alteration.

Where appropriate and authorised, information may be shared with ACC, your referring or treating healthcare providers, or other parties involved in your care or funding.

You may request access to or correction of your personal information in accordance with New Zealand privacy law.

Please avoid including unnecessary sensitive health information in the website contact form. For detailed clinical matters, please contact the clinic directly.

If you have a privacy question or concern, please contact:

Privacy Officer – Lifeline Physiotherapy
Phone: 09 276 2822
Email: receptionlifelinephysio1@gmail.com